Kross Impact® – EMEA Shipping Policy

 

We make delivery simple and transparent:

• FREE Standard Shipping on all orders €60 +

• Returns accepted within 10 days of receipt

⚠️ Important: Some shipments may be delayed due to weather conditions

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​​Orders under €60 €9.95

 

⚠️ Note: During public holidays - Weekends, delivery may take an additional 1–2 business days.

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Why choose pickup point delivery?

Pickup point delivery is always free, with no minimum purchase required.
It’s also a more sustainable option, helping our logistics partners operate more efficiently, reduce vehicle emissions, and limit local traffic.

At Kross Impact®, we are committed to responsible packaging and transportation choices, and we continuously work on offering the best solutions for you and the planet.

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👉 Please note: Delivery fees are non-refundable unless items are faulty.

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FAQs

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How can I track my order?

• If you created an account, check your order history.

• If you ordered as a guest, use the Order Tracking page with your confirmation details.

• Didn’t get a tracking link? Check your shipping confirmation email (also your spam folder).

• Still can’t find it? Contact our Customer Service team.

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Can I change my delivery details (address, time slot, etc.)?

• Check the Order Tracking page for the latest status.

• For home delivery, DHL allows you to adjust the delivery time and location directly on their website.

• If you chose a UPS pickup point, the location cannot be changed once the order has shipped.

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Will I get a copy of my invoice?

• We don’t include printed invoices in parcels.

• You’ll receive all order details by email.

• For an official invoice, contact Customer Service. Please note invoices cannot be edited once issued.

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What if I haven’t received my order?

• You’ll get an email when your order ships.

• Standard delivery in France takes 1–5 business days (longer during peak periods such as sales, holidays, or Cyber Week).

• Track your order online, or if you can’t, visit our Contact page.

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What if my parcel is lost?

• If your tracking shows “delivered” but you didn’t receive it, contact Customer Service immediately.

• We’ll open an investigation (which can take up to 14 days).

• Please note: After 30 days from order date, we can no longer open claims.

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What if I only received part of my order?

• This can happen if an item is out of stock (you’ll be refunded automatically).

• For large orders, items may ship separately in 2–3 parcels.

• If you believe something is missing, please contact Customer Service.

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Can I modify or cancel my order?

• Once placed, orders are processed quickly and cannot be changed or canceled.

• If you don’t want to keep an item, you can return it. See our Returns page for details.